In accordance with the provisions of Spanish law, you may exercise your rights in the following areas Right of withdrawal, by virtue of which you can return the product received if you find that it does not meet your expectations, you have made a mistake when placing the order or you simply do not want the item.
To exercise this right of withdrawal you must notify us of the problem by email info@inciensoshop.com or by telephone at +34678730324, within a maximum period of 14 calendar days from receipt and according to the official calendar of the place where the good has been delivered. In order to exercise this right, the product must be returned to Calle Anselm Clave 26 bajos primera, 08182 de San Feliu de Codines (Barcelona) and to the attention of Enmanuel Torras Mata, in the same conditions as you received it and keep the original packaging as well as all the elements that compose it. inciensoshop.com cannot refund the value of the product if you have given it more use than the simple opening of it or if it has suffered any damage, so you must take care of the product while it is in your possession. Please return the item using or including all original packaging. Please note that you will be responsible for the cost of returning the item.
Exceptions to the right of withdrawal. Article 103 of Law 3/2014.
The right of withdrawal does not apply in the following cases:

1) The supply of sealed goods which are not suitable for return for reasons of health protection or hygiene and which have been unsealed after delivery, used or have been in contact with the skin, such as cosmetic products (creams, shampoos, soaps, gels, hair and skin products, etc.).
2) The supply of goods that are likely to deteriorate or expire quickly.
3) The supply of goods which after delivery and taking into account their nature have become inseparably mixed with other goods.

You choose the transport and shipping method of the return. You can ask inciensoshop.com to arrange this for you. Once the goods have been received, and after checking them, we will proceed to refund the amount (excluding shipping costs), an exchange for another identical item or an agreement between the two parties.
In the case of returns, if you wish to send the merchandise by a transport company of your choice, you must always send it postage paid according to their rates; if on the other hand you wish to send it by our transport company, you must contact inciensoshop.com by telephone. +34 678 730 324 or by email: info@inciensoshop.com and request a pick-up (always freight collect) to benefit from lower rates.
Yes incensoshop.com is the one who manages the collection, it will have 14 calendar days, from the communication of the withdrawal, to reimburse the amounts paid by the customer. If it does not do so, it may withhold the return until it receives the goods or, if earlier, until the customer provides proof of how he/she has returned the order.

The reimbursement of the amount of the purchase will be made once the condition of the goods has been checked and with the same means of payment used for the payment of the order.